FAQ

Q. How to purchase on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. Which currency should I select?
Before checking out your shopping cart, please select the correct currency (top left corner) for your order.

• MYR - local bank transfer, cash/local cheque deposit, Malaysian PayPal account
• USD - Non-Malaysian PayPal account / Credit Card

Q. What are the payment methods available?
https://store.craftpassion.com offers various kind of Payment Methods as shown below :-

1. Credit Card
Via PayPal (Visa or Mastercard / American Express / Paypal Funds) 
Remark: The name that appears on your bank statements is: PAYPAL*CRAFTPASSIO

Sign up a PayPal account is optional. If you do not wish to sign up a PayPal account, please use "Pay with my Credit / Debit Card" when performaning the payment trasaction.

2. Invoice / Cheque / Offline Bank Transfer

Bank : Hong Leong Bank Berhad
Bank Account : 20401003558
Account Name : Passion Craft Shop

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : billing@craftpassion.com

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information anI d shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. How to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at info@craftpassion.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be able to cancel.


Q. How long does the delivery usually takes?
Delivery usually will takes within 3 business days to pack and send, depending which shipping method you are using and which country are you sending to. Read more on Shipping & Return Policy.

Q. Why I did not receive any updates on my order?
We sent out update through email to you when we have processed and delivered your order. If you did not receive the update, please check your spam folder in your email system. In order to prevent the email fell into spam folder again, please un-spam the email then add info@craftpassion.com and billing@craftpassion.com in your contact address.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly contact us for further assistance.